Updated February 2023
Please read through our Terms and Conditions and feel free to voice any issues that may arise. It is also important to let us know of any Terms and Conditions, or expectations, of your own that you would wish to be included before work begins.
Terms and Conditions.
1. Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know and we will revise the quotation accordingly. Any additional works found necessary are to be agreed with the client and a separate revised or ‘extra to contract’ quotation provided.
2. Definitions –
2.1 Contractor: The ‘contractor’ is GTG Maintenance.
2.2 Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor.
2.3 Quotation: A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Quotation’, no other document is intended to be an offer and is not recognised or may be relied upon as such. A quotation price may alter if unforeseen circumstances arise which lead to greater costs being incurred by the contractor.
2.4 Estimate: An ‘estimate’ is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Estimate’ or ‘Estimation’’, no other document is intended to be an offer and is not recognised or may be relied upon as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to variation or change.
2.5 Contract: A contract with GTG Maintenance constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves of the accuracy and content of the contract offer in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document headed and conspicuously identified as a ‘Quotation’, ‘Estimate’ or ‘Estimation’ provided by GTG Maintenance. The client acknowledges that they have not relied on any statement, promise, representation, assurance warranty or offer which is not set out in a document supplied by the contractor titled ‘Quotation’, ‘Estimate’ or ‘Estimation’. Any verbal estimate given to the client by GTG Maintenance will always be supported by a written quotation or estimate.
3. Working Arrangements: All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (9 am – 5 pm Mon – Fri), unless otherwise agreed.
4. Both Contractor and client to agree practical arrangements on working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
5. Free access is required for delivery of building materials, plant, machinery and skips etc.
6. All building and other materials provided by the main contractor or their sub-contractors remain the property of GTG Maintenance until full and final payment is received via Bank Transfer, cleared cheque or cash (see item 9). Unless otherwise agreed in a quotation (or other document), surplus building materials, waste materials and off cuts etc remain the property of GTG Maintenance or our subcontractors or our suppliers. After final payment the client takes ownership of the; materials used to carry out the work only.
7. Access to and collection of used or unused building materials, equipment and plant etc remains in place until full and cleared final payment is received.
8. Accepting a written quotation, estimate or estimation from GTG Maintenance and agreeing to the commencement of works will allow these terms and conditions to come into affect. The client or GTG Maintenance may withdraw from the quotation offer prior to commencement of works without sanction or penalty however any deposit paid by the client will be used to pay for any bespoke materials ordered on the client’s behalf and any bespoke materials under these circumstances will be forwarded to the client to include delivery costs. Any document produced by GTG Maintenance without the heading ‘Quotation’ will not be recognised or accepted as a valid offer of quotation and will not form a contract, please see item 9.
9. The main contractor, being GTG Maintenance, may employ both direct and sub-contract labour to work on site. Each individual contractor takes full responsibility for their own third party liability. The main contractor will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client (see article ‘9’).
10. Payment: Payment can be made via Bank Transfer or by credit card to ‘Go-to-Guy Maintenance Limited.’ Bank Transfer details will be provided at the start of the contract.
11. Part payments, interim payments and deposits will be agreed prior to commencement of works or during the contract duration. A down payment on account for Labour and Materials is required to reserve the date and in respect of the acquisition of bespoke materials and in some other situations. Payment in full is required in weekly installments and prior to continuation of the following week. On the last week of work, payment is due in full before the commencement subject to the clients confirming that work is satisfactory. If a payment is not paid in full according to the payment written payment demand, then GTG Maintenance reserves the right to terminate the contract and will recover all monies and costs owed by the client on an indemnity basis, see clause 24.
12. Insurance – Public Liability and Employer’s Liability: Public Liability Insurance is provided up to the sum of £1,000,000 and Employer’s Liability up to the sum of £10,000,000 by Simply Business – Policy number CHBI3014612XB. All usual general building practices are covered within our insurance policy.
13. All client information is retained in accordance with the Data Protection Act 2018 and all personal and other client details will remain confidential.
14. In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before or after commencement of work.
15. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months, the guarantee covers new build work only and does not apply to repair work, renovations, restorations, refurbishments and alterations carried out unless agreed in writing before the start of any contract. Repairs to buildings, roofs, infrastructure or any existing workmanship or related materials are not covered by our guarantee. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction but does not guarantee the integrity of any existing structures, materials or decorations. New build structures only (roofs, flashings to new roofs and new vertical brickwork joints to existing masonry) are covered by our guarantee against water ingress, ingress of water through existing structures are not covered by this guarantee. Subsidence issues (sinkage below slabs, subsidence below new or existing foundations or movement of foundations or floors etc) are not covered within our guarantee agreement. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay (if it is found that our company is wholly responsible for the failure) and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Decorations are signed off on completion and not covered by guarantee.
16. No responsibility is taken by the contractor for the presence of perished, infested or rotten timber (or any other perished, rusty, infested or rotten materials) in existing structures such as doors, constructional or other timbers, windows and frames whether detected or undetected at the time of contract.
17. Variations: GTG’s contract administrator may issue instructions requiring an addition to, omission from, or other change in the Works or the order or manner in which they are to be carried out. The parties shall endeavor to agree a price prior to GTG carrying out the instruction. Failing agreement, any instructions for a variation and any matters that are to be treated as a variation shall be valued by GTG’s Contract Administrator on a fair and reasonable basis using any relevant prices in the priced Contract Specification/Work Schedules/Schedule of Rates, and the valuation shall include any direct loss and/or expense incurred by the Contractor due to the regular progress of the Works being affected by compliance with the instruction.
18. Protection of existing surfaces (floors, carpets, curtains, doors and furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost.
19. Contract duration: An approximate duration time for work to be carried out can be found on our quotations. The ‘Contract duration’ is to be used as a guide only and will affect the agreed contract price in cases where a daily rate is provided. However, if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount. Similarly if clients change their mind after work specifications no discount is due.
20. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
21. Builder’s waste is deemed to be waste generated by the contractor whilst carrying out building works and includes materials taken down or demolished by the contractor, this material can be used by the contractor or client for hardcore or masonry infill etc if suitable for the purpose. Waste collection services are to be offered as a separate service by a third party contractor.
22. Cancellation: Clients have a right to cancel within 14 days of the date of the contract per Paragraphs 2.3-2.5 above. Cancellation or Termination must be by written notice. Once commencement begins, notice of termination shall not be given unreasonably or vexatiously.
22.1. Default by the Contractor: If before practical completion GTG Maintenance defaults in the performance of the contract, the client shall be entitled to terminate the contract by notice and employ and pay other persons to complete the works and no other sums would be due to the contractor.
22.2. Default by the Client: If before practical completion of the Works the client defaults on the contract either by interfering with the performance of the contract or breach of any provisions of the contract, then GTG Maintenance shall send an account, namely of (1) the value of the work at termination, ascertained in accordance with these Conditions as if the employment had not been terminated, together with any other amounts due, (2) the cost of materials ordered for the works for which GTG has paid or is legally bound to pay, and (3) any direct loss or damage caused to GTG for the termination.
22.2. Payments upon termination: After taking into account amounts previously paid to the Contractor, the Client shall pay to GTG the amount properly due in respect of the account within 28 days of its submission by the Contractor to the Employer, without deduction of any retention. Payment by the Employer for any such materials and goods shall be subject to those materials and goods thereupon becoming the property of the Employer.
23. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions and availability of specialist materials and unforeseen circumstances etc.
24. GTG Maintenance is entitled to recover the costs (including but not limited to legal solicitors and court costs) of enforcing the terms of this Agreement on a full indemnity basis
GTG Maintenance is the trading name of GO-TO-GUY MAINTENANCE Limited.